Privacy Policy
Last Updated: 2025
Professional Cleaning Service (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect information about you in a variety of ways, including:
Personal Data
When you request a quote, schedule a cleaning service, or contact us, we may collect personally identifiable information such as:
- Name
- Email address
- Phone number
- Mailing address
- Billing and payment information
- Service preferences and special instructions
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Access times and pages viewed
- Referring website addresses
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our cleaning services
- Process your service requests and transactions
- Send you appointment confirmations and reminders
- Communicate with you about our services, promotions, and updates
- Improve our website and customer service
- Respond to your inquiries and provide customer support
- Prevent fraudulent transactions and monitor against theft
- Comply with legal obligations
3. Cookie Policy
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your preferences and settings
- Marketing Cookies: Track visitors across websites to display relevant advertisements
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
4. Third-Party Services
We may employ third-party companies and individuals to facilitate our services, including:
- Payment processors to handle billing and transactions
- Analytics services (such as Google Analytics) to monitor and analyze website traffic
- Email service providers to send communications
- Scheduling and booking software
- Customer relationship management (CRM) systems
These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to our processing of your personal information
- Restriction: Request restriction of processing your personal information
- Data Portability: Request transfer of your information to another service provider
- Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information
To exercise any of these rights, please contact us using the information provided below.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us at:
Professional Cleaning Service
Email: [email protected]
We will respond to your inquiry within a reasonable timeframe.